MSL Trainings
Medical Science Liaisons are key points of contact at point of care and with payers to communicate key scientific information. To provide its client with a strong and informed MSL team, IP developed customized training solutions to ensure a cohesive approach to stakeholder engagement.
The Challenge
In anticipation of a launch, a client was seeking to train and prepare a team of field-based medical science liaisons (MSLs) to effectively and compliantly interact with and educate payer decision-makers, in consideration of their National Account Director (NAD) counterparts.
The IP Solution
- IP developed and executed a live field-team training geared towards the MSL team.
- IP considered the client’s developed business rules/compliance procedures as it related to the MSL team and opportunities to engage with payer decision-makers in coordination with other internal teams in the development of the training content.
The Results
IP delivered an in-person, two-hour live training session which incorporated payer experts to participate in a live Q&A to the client’s MSL team. The training provided an opportunity to learn essential skills, including?
- Explaining the role of the Payer in supporting access to new therapies.
- Ensuring that the MSL team was trained in how to compliantly interact with payer decision-makers.
- Ensuring that the MSL team was trained on how to appropriately work with their NAD team counterparts.
IP also provide enduring material in the form of a MS-PPT slide deck with an accompanying voice-over of each slide for future training sessions.